Trading in power markets never stops,
so we offer 24/7 customer support to our
clients. Our staff-members are well versed in both Xenon and clients’ activities: given
client permission, they know the data, the portfolios and the workflows
and can respond immediately and knowledgeably to client queries. Users
can contact team-members via secure within-system instant messaging, email or phone.
Xenon itself has been designed to enhance technical help: support
logs and robust failover are built into
the service at each layer of the application.
Support levels can be
set by client preference at a primary or
secondary level, whether the solution is hosted or in-house.