Support

Trading in power markets never stops, so we offer 24/7 customer support to our clients. Our staff-members are well versed in both Xenon and clients’ activities: given client permission, they know the data, the portfolios and the workflows and can respond immediately and knowledgeably to client queries. Users can contact team-members via secure within-system instant messaging, email or phone.

Xenon itself has been designed to enhance technical help: support logs and robust failover are built into the service at each layer of the application.

Support levels can be set by client preference at a primary or secondary level, whether the solution is hosted or in-house.