Consulting

When it comes to delivering Xenon, we place equal emphasis on the people and services that accompany it. Each client is assigned a member of Sakonnet’s services group and a member of the product management group.

Members of the professional services team act as a single point of contact on immediate or longer-term issues and opportunities. They manage and co-ordinate all new implementation projects, and develop a strong relationship with clients to understand how the Xenon service is actually used. They feed that knowledge into the software development process to enhance Xenon's fit to client needs.

Members of our product management team are responsible for defining new functionality and co-ordinating with other Sakonnet units to make sure new releases of Xenon reflect business requirements. With the development staff, they work out the best way of achieving functional enhancements, and are also responsible for training clients’ end users and support staff.