Overview

Service and support are not add-ons at Sakonnet: they are central to everything we do. Sakonnet is lead practitioner of the “Software as a Service” concept in the field of energy trading. So we endeavor to form consultative partnerships with all our clients. This includes active project management and involving clients in all software development initiatives.

Key features

• 24/7 access to hosted application for all client users
• Customer support in business hours via chat, email or phone
• Technical support to identify and fix product issues
• Testing and delivery of frequent new releases at no extra cost
• Provision of sufficient number of servers to deliver performance
• Application hosting at remote, Grade A data center
• Security services, including access controls, and firewall configuration
• Consultation on new functionality